Dell support 2

Say what you will about inferior build quality, but Dell’s customer service is truly excellent. So here’s what’s happened in the past few days, with a rather amusing mix up.

Tuesday – Dell Japan called me. They arranged for on-site service, the engineer needed to speak with a Japanese-speaker to arrange for a time for servicing, so I directed them to Ailin who got help from a colleague.

Wednesday – I receive a package with the new HDD inside. I’m a bit confused since the engineer’s only supposed to come the next day, but I decide to replace it myself anyway.

Thursday – The engineer arrives, is a little surprised that the problem’s fixed already (though he looked relatively pleased that he didn’t have to do anything), fills up a few forms and picks up the spoilt HDD.

hdd swap

How was I supposed to know that a replacement part addressed to me was meant to be put aside for the engineer to use, right? =P

In fact, Dell’s customer service has been so wonderfully efficient I’m actually a little sad to be switching back to Apple. If only Dell sold Apple products and provided their own follow-up service, haha. Oh well.


Posted on April 3, 2008, in Uncategorized. Bookmark the permalink. 3 Comments.

  1. i just got my powerbook motherboard replaced actually… for a faulty DVI port… hehe… got it replaced before my Apple Care ran out, so i guess it was quite worth it, although it meant sending my laptop in – but well, i was in Norway anyway…

  2. hmm.. that’s weird.. that’s logged on as my friend, whom i’ve signed out of his gmail account already…

  3. if i remember correctly i’d replaced the powerbook motherboard twice, my dell battery once, and dell HDD once while on warranty. i seem to have this affinity for making notebook warranties worthwhile, somehow.i think i’ll prefer notebooks that don’t go wonky, though.

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