Dell support 2
Say what you will about inferior build quality, but Dell’s customer service is truly excellent. So here’s what’s happened in the past few days, with a rather amusing mix up.
Tuesday – Dell Japan called me. They arranged for on-site service, the engineer needed to speak with a Japanese-speaker to arrange for a time for servicing, so I directed them to Ailin who got help from a colleague.
Wednesday – I receive a package with the new HDD inside. I’m a bit confused since the engineer’s only supposed to come the next day, but I decide to replace it myself anyway.
Thursday – The engineer arrives, is a little surprised that the problem’s fixed already (though he looked relatively pleased that he didn’t have to do anything), fills up a few forms and picks up the spoilt HDD.
How was I supposed to know that a replacement part addressed to me was meant to be put aside for the engineer to use, right? =P
In fact, Dell’s customer service has been so wonderfully efficient I’m actually a little sad to be switching back to Apple. If only Dell sold Apple products and provided their own follow-up service, haha. Oh well.